My fiance and I worked with Arlene in early 2017 before deciding not to buy at home at that time. She setup showings for a few properties and drove down to Iowa City to do it (she typically works in the Cedar Rapids area). She was very understanding when we decided not to move forward with purchasing a home.Fast forward a few months, we decided again that we wanted to buy a house. We requested information for a property and were paired up with another realtor. We made an offer on a townhouse, but felt pressured and uncomfortable during the entire process. We ultimately backed out of the purchase and called Arlene.Arlene was an absolute pleasure to work with during the entire buying process. We were first time home buyers, so she was sure to explain everything along the way. She setup tours for houses that were outside of her normal area, she responded to emails, texts, and phone calls quickly, and she was very knowledgeable. The entire process went smoothly and I'm so glad I was able to work with Arlene. I would recommend her to anyone buying a home.